![]() Upbeat, positive and professional attitude.High School diploma/GED equivalent required.Prior Customer Service experience preferred.Exceptional customer service skills ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.Continued employment will be based on satisfactory outcome of the background check. Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.Regular restroom and wet area cleaning and stocking.Regular cleaning of all exercise equipment and tanning beds.Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.Go above and beyond to keep the front desk area and lobby clean and orderly.Utilize POS system to assist with new membership cards, change of address and billing or payment questions.Conduct beverage or merchandise purchases on the point to sale system.Respond to member questions and concerns in a timely and professional manner.Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.Answer phones in a friendly manner and assist callers with a variety of questions.Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.Some Of Your Responsibilities Will Include We are searching for a motivated Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply! Position: Member Services Rep - Part Time - Weekend/Afternoon
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